EVENAIR PTY LTD (EVENAIR) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone, by email, via our website www.evenair.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or the policy of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union, or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Collection of unsolicited Personal Information

From time to time, EVENAIR may receive personal information from others that was not solicited.

If EVENAIR receives unsolicited personal information, the company is required to determine whether it could have collected the information in accordance with Australian Privacy Principle 3. If EVENAIR cannot meet this requirement, the company will destroy or de-identify the information, if it is lawful and reasonable to do so. However, if EVENAIR can satisfy the test, the company will retain the personal information and handle it in accordance with this Privacy Policy and the Australian Privacy Principles.

Anonymity and Pseudonymity

Individuals may choose to remain anonymous or use a pseudonym when dealing with EVENAIR; however, EVENAIR reserves the right to refuse all products and services if such anonymity or pseudonymity is impracticable to our operations.

There may be situations where it will not be impracticable for you to be anonymous or use a pseudonym. Such situations include:

• Telephone or email communications with EVENAIR that request general information about products and services we offer;
• Lodging complaints in writing or verbally; or

Disclosure of personal information within Australia and overseas

Where necessary for its business purposes, EVENAIR may disclose personal information to other organizations such as its service providers, bulk handling and marketing companies, regulators, banks, or other companies within the EVENAIR. EVENAIR will require these organizations to adhere to strict privacy protection requirements and also seek privacy protection obligations in relation to information disclosed by EVENAIR in these circumstances.

EVENAIR may also need to disclose information by law, for statutory reporting purposes or in order to prevent breaches of the law. Details of these disclosures will be included in the privacy statements given by EVENAIR made in connection with grower deliveries and in connection with associated financial and trading products.

From time to time, we may disclose your personal information to the authorities; our advisors; suppliers of IT, recruitment, investigation, or other third parties engaged by EVENAIR to provide services; to protect any intellectual property rights in any materials displayed on or otherwise available from our website; and to enforce our website Terms of Use.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

EVENAIR will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

There are some situations where EVENAIR is not required to give you access to or correct personal information. These situations are outlined in APP 12.3 Exception to Access and APP13.3 Refusal to Correct Information. EVENAIR will explain in writing the reasons for refusing access or refusing correction and the mechanism available to complain about the refusal.

There may be circumstances in which EVENAIR is required to provide access to your personal information to third parties. Such circumstances could include an obligation to disclose your information under Australian law or an order of a Court or Tribunal.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

EVENAIR PTY LTD – info@evenair.com.au